FAQ: Sparkler Administration – Your Staff

This page enables site leaders and other designated administrators to add and edit Sparkler administrator accounts for members of their staff who can access the Sparkler Dashboard. Here are a few frequently asked questions to help you use the page. If you have additional questions, please email us at support@playsparkler.org.

Press Add New User. Sparkler will need the person’s name and email address. Once you save, the new administrator will receive an email and be able to set up his/her password. It is also recommended for YOU to send them an email or tell them to expect this email so they follow the steps and set up their Sparkler Dashboard login. 

Here is a sample email you can send to members of your team letting them know about Sparkler:
 
Hi [Name], 
 
We are using Sparkler to support and engage our families! This email is a startup kit that will help you to get started.
 
1. Get Your Families Started with Sparkler:

Our program has a special code that allows our families to link with us: [INSERT YOUR CODE]
 
To get started, families download Sparkler from the Apple app store or Google play store. On the first step, they enter our program’s access code. This code will allow our families to link with our program and will allow us to see our families in the Sparkler Dashboard and correspond with them.
 
2. Getting YOU Started on Sparkler‘s Dashboard:

As providers, we engage with families on the web-based dashboard (while parents use Sparkler’s mobile app on their phone/tablet).
 
You should have received an email from Sparkler to set up your password. Please follow the steps to set your password.
 
In the future, you can sign into the dashboard as follows: 
  1.  Sign into Sparkler‘s administrative dashboard here — https://app.playsparkler.com/dashboard/login. You will need to use a modern browser (like Chrome or Firefox) on your computer/laptop/tablet.  
  2. Use your email and password to sign in.
  3. Check the checkbox about privacy and security.
As people sign up with the code (above) you will start to see them in the dashboard.
 
3.  Ongoing Support for YOU with Sparkler

You can find answers to many frequently asked questions in our FAQ.  Please reach out if you have any questions as you get going. 

 
Thanks,
[INSERT YOUR NAME]
 

Click on their name to edit. Then make the additions/changes you need to make. Remember to save your changes. It’s wise to let the member of your team know when changes have been made to their access. Sparkler will not automatically email them. 

Yes! Please remove people who are no longer on your team. This will take away their ability to sign into Sparkler’s Dashboard. It is important for you to remove people who should not have access so that they are no longer able to see children’s information. 

Click on their name. Press edit. Press the “reset password” button.